Job Description
Job Summary: The
Patient Services Specialist is responsible for the smooth running of the office. They are the touchstone between patients, clinical staff, and physicians/providers. This role maintains the front office area and represents the practice with professionalism.
Duties & Responsibilities: - Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts.
- Welcomes patient and visitors in person or on the telephone and takes detailed messages as need.
- Uses practice management software, patient portal and appointment reminder systems to management scheduling, interact with patients and providers, and update files and patient records.
- Assists patients in filling out insurance forms and other patient records.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appoints in person and by telephone.
- Keeps patient appointments on schedule by notifying the provider and/or clinical office staff of a patients' arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Minimizes Patients' stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly reception area.
- Helps patients in distress by responding to emergencies and solving problems.
- Collects, sorts, distributes, or prepares mail, messages, and faxes.
- Maintains patient accounting by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording, and collecting patient charges, filing, collecting, and expediting third-party claims.
- Following an appointment, schedules appointments, lab tests, and/or medical tests as needed.
- Obtains prior authorization as required by health insurers related to medication, supplies, medical equipment, etc.
- Maintains business office inventory and equipment by checking stock to determined inventory levels, Anticipating needed supplies, placing orders, verifying receipt and delivery of orders.
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures and reporting needed changes to Practice Manager and/or Director of Operations.
- Contributes to the team effort by accomplishing related duties as needed and assigned.
- Cover for other Bloomington departments as needed
Required Skills/Abilities: - Active listening and communication skills
- Patient focus
- Courtesy and Customer service
- Multi-tasking
- Flexibility
- Time management
- Organization
- Attention to detail.
- Computer skills and data entry experience
- Professionalism
- Problem solving
- Actie listening
- Interpersonal relationship building
- Teamwork
Education and Experience: High School Diploma or GED required.
Associate degree in business administration or similar concentration a plus.
1-2 years Medical Office experience desired.
Effective Date: 7/19/2024 Revision Date(s): Click or tap to enter a date. FT 80 per pay
FT 80 per pay Bloomington Medical Services
Job Tags
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