Job Description

Job Description

Job Description

As a Zuma Server Support, you are responsible for delivering smooth and efficient operation of our dining experience by providing essential assistance to our servers. Your primary responsibility will be to support the server team in delivering exceptional service to our guests, helping to create memorable dining experiences that uphold Zuma's reputation for excellence.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Assist servers in setting up and clearing tables, including arranging table settings, refilling water glasses, and removing used dishes and utensils
• Provide timely and attentive support to servers during service periods, including delivering food and beverage orders to tables, checking on guest satisfaction, and addressing any guest requests or concerns
• Collaborate with the kitchen and bar teams to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered accurately and efficiently
• Assist in maintaining cleanliness and organization in the dining area, including cleaning and sanitizing tables, chairs, and other surfaces, as well as sweeping and mopping floors
• Monitor and replenish supplies, such as napkins, utensils, condiments, and beverages, to ensure that servers have everything they need to provide excellent service to guests
• Communicate effectively with servers, kitchen staff, and management to relay guest feedback, special requests, and other relevant information, contributing to the overall success of the service team

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• Previous experience as a Runner or Busser in a high-end restaurant, hotel, bar, or hospitality establishment preferred
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities , experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount,  enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. 

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage. 

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