Job Description

Job Description

Job Description

Salary:

Aviation Program Manager

Miramar, Florida

About Quvia

Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Quvia platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE and end-user experiences. Today, Quvia works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more.

Your Role

We're looking for an exceptional Aviation Program Manager to spearhead our partnerships with some of the world's most prestigious airlines. This is not just another PM role; you will be the primary driver of highly visible, high-impact programs that are critical to our company's success and the future of our industry. If you are a strategic, organized, and tenacious professional who thrives in a fast-paced environment and excels at managing large enterprise customers, we want to hear from you.

We need a dedicated, organized, and efficient professional who thrives on being integral to a fast-paced startup environment. We need your skills as an excellent communicator who can set appropriate expectations, keep everyone apprised of progress and action items, manage project plans and customer expectations, balance workloads, and ensure we meet our commitments. You also excel at dealing with the complexities associated with large enterprise customers.

This hybrid position requires a blend of remote work and in-office collaboration at our Miramar, South Florida location. Candidates must be based in FL state to apply for this position due to the periodic travel to our South Florida office. Candidates must also have flexibility to travel quarterly to customer sites.

What You'll Do

• The Aviation Program Manager will lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients.
• Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines.
• Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams.
• Documenting program and customer progress and financial performance of the client program.
• Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to propose new solutions.
• Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities.
• Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders.
• Develop resource utilization and planning tools for program and portfolio management.
• Implement established program management processes, dashboards, templates, policies, and metrics.
• Lead timely resolution of key issues, decisions, escalations, and risks.
• Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs.
• Review, understand, and ensure the Quvia team adheres to the contract and client's agreements.
• Attend our South Florida office periodically, for face to face business meetings.

What You'll Need

• Location: Candidates must be based in FL.

• Bachelor's (4 years) degree in engineering, science, business, or a related discipline.
• Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional and agile program management skill sets.
• Must have experience with PM tools, including MS ProjectsJIRA, MS Project, and SharePoint.
• Experience managing complex Client IT projects, preferably Enterprise, Networking, and Software deployments.
• Experience with IFC and Wireless IFC-related projects and program deployments.
• Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams.
• Ability to assist aviation client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment.
• Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success.
• Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
• Good judgment and the capacity to independently evaluate situations and identify the optimum action.
• The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities.
• Deals comfortably with senior management and can present and converse with people in positions of authority.

• Experience with handleing customer disputes with win-win resolution options while maintaining the integrity of the contract

• Act as the voice of the customer for Quvia

• Able to identify and then support sales in proposing new solutions for the customer

What We'll Offer

• Competitive Salary
• Performance Bonus
• Stock Options
• Private Healthcare Plan including optical and dental care
• Life Insurance
• Flexible PTO + 13 US holidays
• 401k plan
• Monthly Phone Allowance

Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at katy@quvia.com

Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

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