Job Description

Water Restoration Estimator

The Water Restoration Estimator role is critical for the success of a restoration company. They are responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. We are currently searching for a full-time estimator to write estimates for water damage and follow up with both the customer and insurance adjuster for payment of the job. This is an entry level position that does not require experience, but the ideal candidate will have some experience in the water restoration/construction or insurance industry. They must be detail oriented and can build a job estimate with precision and efficiency. In addition, the candidate will have strong communication skills with both the customer and the insurance industry, strong computer skills and have some working knowledge of collections. This position is a hybrid role consisting of in office, on site and remote working locations. Compensation is commensurate.

Duties & Responsibilities

• Generate initial scope from office setting and occasionally onsite visit with Lead Tech.
• Document loss with clear and descriptive job photos and upload into operating system/software
• Writes mitigation estimates using Xactimate and other estimating software- this can be trained
• Communicates conversations and key information from the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Communicates with lead tech to ensure all required documentation is complete (photos, notes and documents signed)
• Record of Drying using mobile software- this can be trained
• Determine labor and equipment costs
• Communicate w/ insurance companies, and adjusters via phone and email in a timely manner and acts as a liaison
• Manage all estimate documents
• Addresses estimate exceptions in a timely manner

Requirements

• Administrative experience (in the restoration industry preferred) or service industry
• Highly motivated, detail oriented, able to work independently
• Outstanding organizational, time management and follow up skills
• Self-starter who thrives in a fast-paced environment
• Able to handle multiple projects at once
• Strong communication skills and ability to work in a professional manner with customers and insurance industry
• Bilingual a plus
• Xactimate experience a plus
• Valid Drivers License

Benefits

• Medical Benefits
• Dental Insurance
• Paid Vacation
• 401K Savings Plan
• And more

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Move up to 30 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating. Most time will be spent in an office environment.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

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